Is it legal not to return the money of a product that we want to change?

Christmas is one of the most emotional times for most people.The reunion of relatives, dinner with friends and others convert the end of the year festivities in a unique moment.

In addition, there is a tradition that prevails in almost all homes, spending on gifts.These present to family or friends occur on December 25 or January 6 according to the customs of each home and suppose immense joy for the little and not so small of each family.

On many occasions these gifts are surprises that we hope you like another person.There are also these orders or that after several indirects we made towards someone to meet their most anticipated demands.

So, not always what we give to someone is winning and the person for some reason decides to change it.A badly chosen size, product error or other reasons you lead us to return the gift whenever a series of requirements are met.

Regulations for returns

When this happens, it is to go to a business to process a return.In recent years, in addition, after the appearance of online purchases and its expansion with pandemic this has taken a somewhat different path.For some time these changes in telematic way can be managed that even have specific regulations.

To return a product we have according to the 14 -day legislation to process it without explanation.That is, if it is not what we want and has not suffered any alteration we can change without problem in this period although if this period is not indicated, it can be extended up to 12 months.

In the case of online purchases, the usual period is usually somewhat higher, up to a month, due to the different infrastructure in returns.Thus, within this period according to current legislation, the return of the products we want to change is mandatory.

Even so there are certain products that cannot be returned as underwear, hygiene, or a train ticket that will be made according to the company policy.

Money or discount is worth

Another of the usual doubts in consumers is about the obligation by a trade to return the money of the products.

When an article is returned and we do not want a replacement, there are stores that prefer to reimburse the money in cash although this is not collected in the legislation.Others deliver a gift check that forces to spend that amount in the same store and thus make sure that money returns.

Even so, it should be noted that if the product has a large defect or does not conform to the contract conditions, then we can demand the return of money in cash.

Finally, there are cases of gift tickets.These are done when we do not know if the other person will like the present and usually have an established value.In that case the return will never be made in cash and a check to spend will be paid.