Do they check your purchase tickets when you leave the supermarket? This is how the law protects you

Self-service or department stores will no longer be able to review purchase tickets because, according to the Federal Consumer Protection Office (Profeco), this generates an unjustified inconvenience for consumers.

We give you the details for the next time you go to the supermarket, including which ones it applies to and what to do in case they ask for the voucher:

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What are the supermarkets that must stop reviewing the purchase receipt?

What is requested by Profeco must be applied, without exception, in all self-service or department stores in Mexico. Thus, the call goes to all stores that belong or not to the National Association of Department Stores (ANTAD).

Among the self-service stores that are part of ANTAD are Costco, Chedraui, La Comer, Soriana and Comercial Mexicana. As for the departmental ones, Coppel, El Palacio De Hierro, Liverpool and Sanborns are on the list.

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Is requesting the purchase receipt when leaving the supermarket against the law?

Profeco pointed out that the practice carried out in the different self-service or department stores violates what is decreed in the Federal Consumer Protection Law.

In accordance with its article 10, suppliers of goods or services are prohibited from carrying out actions that threaten freedom or personal safety or integrity, under the pretext of registration.

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How to report if they ask me for the purchase receipt when leaving the supermarket?

Following the indications established by Profeco, consumers will be able to report if they are asked for proof of payment when leaving the supermarket. There are two ways to do it:

1) Contact the Consumer Telephone Number and report the practice to the numbers 55 5568 8722 or 800 468 8722, from Monday to Friday from 09:00 to 19:00. If it is a Saturday, Sunday or holiday, the hours are from 10:00 a.m. to 6:00 p.m.

2) Send an email to denunciasprofeco@profeco.gob.mx, explaining what happened and the corresponding place.